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Latest Rules and Regulations: CIBIL, Credit Scores, and Loans (2025)

CIBIL Score & Credit Reporting: New RBI Rules (2025)

Bi-monthly CIBIL Score Updates:

CIBIL scores are now updated every 15 days (previously monthly). This ensures faster reflection of repayments or defaults, helping borrowers access loans or credit more quickly and accurately.

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Mandatory Customer Notification:

Financial institutions must notify customers via SMS or email whenever their credit report is accessed, improving transparency and reducing unauthorized checks.

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Disclosure of Loan/Credit Card Rejection Reasons:

Lenders must clearly state the reason for any credit or loan rejection, helping borrowers understand and address issues affecting their creditworthiness.

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One Free Credit Report Annually:

Every credit bureau must provide one free, full credit report per year to each customer, accessible via their website.

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Advance Notification Before Reporting Defaults:

Lenders must inform customers before reporting missed payments, giving borrowers a chance to rectify issues before their credit score is impacted.

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Faster Complaint Resolution with Penalties:

Credit-related complaints must be resolved within 30 days; delays attract a penalty of ₹100 per day. Banks have 21 days to respond to complaints, and credit bureaus have 9 days after receiving information from banks to resolve them.

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Credit Card Regulatory Changes (2025)

OTP-Based Consent for Card Issuance:

Issuers must obtain explicit OTP-based consent from customers before issuing any credit card, eliminating unsolicited cards and reducing fraud.

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Strict Card Activation Timelines:

If a new card isn’t activated within 30 days, the issuer must seek confirmation from the customer. If not activated, the card must be cancelled without any charges.

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Gold Loan Regulations (2025)

Higher LTV for Small Gold Loans:

For gold loans up to ₹2.5 lakh (including interest), the Loan-to-Value (LTV) ratio has been increased to 85% (from 75%), making it easier for small borrowers to access funds.

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Uniform LTV Cap for Larger Loans:

For loans above ₹2.5 lakh, the LTV remains capped at 75%. This applies uniformly across all lenders, ensuring consistency and risk management.

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Eased Appraisal for Small Loans:

Credit appraisal norms are relaxed for gold loans under ₹2.5 lakh, reducing documentation and speeding up disbursal for small-ticket borrowers.

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Stricter Monitoring for Lenders:

Lenders must maintain LTV ratios on an ongoing basis and conduct regular borrower cash flow assessments. If LTV breaches persist for over 30 days, additional provisioning is required.

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